Orders > Shipping Labels , then click on Void . EBay has no way to establish the truth of things and who is - or may be - telling the truth. We've outlined your response options below. Marianela We've outlined your response options below. Decline your return request – Sellers can only decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. Tip It usually takes 3 to 5 business days for a PayPal refund to go through. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. eBay refund request I have a buyer on eBay requesting a refund claiming that the item is not as described. Something went wrong. Les vendeurs s'efforcent d'offrir aux acheteurs le meilleur service possible. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the seller accepts the return request; Check the seller's return policy in the listing to see who is responsible for return shipping costs. A. However, in his dispute i sent him screen shots of the listing highlighting all of the areas he claims were not in the description. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Have you already opened a return request? If you've changed your mind about a case you've opened, and no longer want to return your item, it's easy to cancel your request. If you're using a different returns label, you should manually add tracking details to the return. Is it the same thing with return requests? It should have the return policy on it. Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. Decline your return request – Sellers can only decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Sold an item on 2/23/15. Using or damaging an item and then returning it. Description. Si l'acheteur et vous-même ne parvenez pas à résoudre le problème avec dans un délai de 3 jours ouvrés, vous pouvez nous demander d'intervenir. eBay will track the delivery of the returned item. Buyer opened a return request(not as described) on 3/4/15 after I denied a full refund because the item WAS described properly and I could tell it was buyers remorse. Start your return. If you are responsible for shipping costs, be sure to either use an eBay label with automatic tracking for you and the seller, or send the seller your carrier’s tracking information to protect you in case of an issue with delivery. What should I do if I sent the item back, but the seller didn't receive it? Choose the corresponding case/s that you need to act on (or in your case, cancel). Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. Next, pack the item carefully. When returning an item you should always use tracked delivery. then the sellers 'does not accept returns' is null/void and over-ridden by ebay. Select Close your request and choose your reason from the dropdown menu. The seller has two days to inspect the returned item and issue a refund to the buyer. Use the tab key to navigate results. Offer you a partial refund and let you keep the item – This can be a good compromise when you're not completely satisfied with your purchase – for example, if it arrived with a minor scratch – but you're happy to keep it. Totally correct. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, What happens after you've started a return, Misuse of returns or eBay Money Back Guarantee, manually add tracking details to the return. What to do when you don't receive your item or it's not as described. Ask eBay to step in and help for buyers If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. When returned you refund. I have been selling my old trading cards and recently sold one for about 60 dollars, as it’s pretty rare. Simply follow the instructions above for starting a return request. If the item has a total cost of £450 or more it will need to be returned with a signature confirmation. You get a fee credit. Keep in mind that the condition in which you send the item back to the seller is important, so repack it carefully. Yes, buyers can cancel return requests, here how they should do it:-From your eBay home page, go to Help & Contact and then select Resolution Centre. Reason for return postage costs request ), respond professionally and be accommodating get your,... Agreed with them to send a replacement to send it back to the seller 's returns says... 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Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Tip What to do when a buyer doesn't pay. If you didn't get your item, you're covered under eBay Money Back Guarantee. Who covers the postage costs depends on why you're returning it. alors que nous n'avons pas les elements de votre achat . If you use an eBay returns label, tracking details are automatically uploaded. The photos prove the shirt is not sheer. a qui ? Learn more about adding tracking to your return. I want the company to send me the chair, please activate the payment for this item. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. Can I return more than one item from my order? Here’s a tutorial on how to request an eBay shipping label refund. I have a return request, it's my first 'official request' through eBay since everything has been changed. Once you submit your return request, the seller will receive an email from eBay notifying them about it. Take a look at this article to check the status of your return. The seller should upload the tracking details for the replacement or exchange item to the return request. Here are your options: If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. For more information, see our Condition of returned items policy. 2 min article; Setting up your return policy. Once a return is opened and then closed, there is no more return to 'escalate' and no more 'returning' of the same item. Learn more about asking eBay for help. When they do, you'll receive an email letting you know. If the item has a total cost of $750 or more it will need to be returned with a signature confirmation. You can monitor the progress of your request by selecting Check your return status below, or in your Purchase history - opens in new window or tab. Click Resolve a Problem. If the seller provided a label, they may have added the tracking number for you. The seller will also pay for return postage. To return an item on eBay, start by signing into your account and pulling up your order under “Purchase History” on the “My eBay” menu. 7) Seed packets are returned to you, Buyer A gets a refund . If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. They'll let you know if a replacement is available. Find the return policy. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. On the top left, click "Summary". SO ebay sell the return label (auto approved return label), get it cheap – mark it up to the seller, but get limited compensation on the return if its “lost”… Answer, get the seller to pay… Can I get the return request closed since it … Learn more about return postage for buyers. If you've changed your mind about a case you've opened, and no longer want return your item, it's easy to cancel your request. When the seller accepts your return, you'll receive an email to your Messages - opens in new window or tab with the subject "Send the item back". Managing returns requests. 5) Sets up a returns request, in a kind of threatening way (the suggested report to eBay) 6) You feel under pressure so accept the return . Misuse of returns or eBay Money Back Guarantee. This tutorial shows you how to return an item to a seller on eBay. Asking eBay to step in and help for buyers If you've asked your seller to help with a problem and they don't respond within 3 business days, or they're not able to sort it out for you, you can ask us to help. Return an item for a refund. eBay scammers are still taking advantage of returns policies to get free goods by tricking sellers that the products they sell are faulty. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. If you are converting a return draft into an actual return request, you must include the draftId field in the request. Depending on the condition you sent the item back in, the seller may reduce the refund they issue you. Find more information about return postage. Verify that this is the item in question. This didn't happen when a return was opened before I was entered into managed payments. Buyer said they 'ordered by mistake' and they don't need the item. I'm in managed payments and just got a return request on an item. All my listings state "no refunds accepted" however I suppose shoes is a tricky item to sell. The buyer (also a seller) is claiming the shirt is sheer & wasn't described as such for the return reason. This maintains proof you returned the item to the seller which ensures your refund. Return request Hi everyone, I’m new to selling on eBay and I have a question about a return request. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived. Where do I return a Click & Collect item? To request a replacement, simply contact the seller through My eBay. I just wanted to ask some opinions and get some facts from you guys. Seller passes in the returnId as a path parameter in the URI of the call. When you send your item back we recommend using tracked postage. If you bought it over eBay and it isn't right, it's the seller's problem — not yours. The consignee needs to retain a damaged piece, and the packing materials for any inspection, and the buyer may also be asked to confirm the damages by other means. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. If the seller states in their return policy that they don't accept returns, If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under the, Opening duplicate requests using other buyer protection programs, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the buyers address on the Order Details, Falsely claiming an item was not as described, Returning an item other than the original item received, Using or damaging and item and then returning it. For more information, see our Condition of returned items policy. Most purchases are covered under the eBay Money Back Guarantee. Send you a message – The seller may ask you for some more details about your return request, or offer to let you exchange the item. You'll need to send it back within 10 business days. If the item has a total cost of £450 or more it will need to be returned with a signature confirmation. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. 9) You send them the packet of seeds that was returned by Buyer A When the seller replies, we'll send you an email with details of the next steps. We'll make sure you either receive the item you ordered, or get your money back. Are you a seller and need help with a return request? Offer you a partial refund and let you keep the item – This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill – say if you ordered the wrong thing by accident. You have 8 calendar days to review the return request … If the item has a total cost $750 or more it will need to be returned with a signature confirmation. eBay makes it easy for buyers to return items if they aren't happy with their purchase. Put simply the buyer opens a case for what she considers "not as described" [often at best subjective] and you accept the case and send a label for the return. 返品理由によってはバイヤーが返送費用を負担することになります。 Re: Ebay Return Request / Paypal Dispute The problem is, this is a claim / damage issue, and is something that can't be returned, as this could void a claim from being paid. Otherwise, read on for a step by step tutorial with screenshots and a more detailed walkthrough. How the seller responds depends on the reason for your return. Today, you will learn how to cancel a return request on eBay. When you're sending the item back, repack it carefully, and keep in mind that the condition you send the item back to the seller in is important. Choose the corresponding case/s that you need to act on (or in your case, cancel). Why was my refund less than the amount I paid? When returning an item you should always use a tracked delivery service and upload tracking. The seller is notified of your return request and will send you a return shipping label if they are paying for the return. Appeal eBay's decision about a return or missing item for buyers. How should I return the item? Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. je souhaite retourner un objet au vendeur qui me demande : "an ebay return request" ou puisje trouver cà ? I received a "return request" generated through Ebay not messaging. Hi, I've had a customer request a return, they then emailed and said they don't actually want a return they want a replacement. Had my first return request for a pair of shoes I sold to buyer. Tip If the item is $750 or more it will need to be returned with a signature confirmation. If your item was sent to a Woolworths, Parcelpoint or Hubbed location, you'll need to post it back to the seller. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 3 business days to issue your refund. eBay make it very easy for buyers to return items, so it’s important that you fully understand the process, and when you have to take action: The buyer requests a return in their My eBay and you'll be notified by email. Resolving selling problems. Every time you sell something, you have to ask yourself whether or not it's something you can refund without return, or if you'd want it returned, and be willing to pay to return. When you locate the item, click on “More Actions” on the right side of the description and select “Return This Item” from the drop-down menu. Enter your search term to display live search results. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. It could be an easy fix. Create Return Request POST /post-order/v2/return . eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. You have 3 business days to respond to the request and resolve the buyer's issue. However, we're always ready to step in and help if the seller doesn't sort things out. If you return the item used, damaged or missing parts, or if it gets damaged during return postage, the seller may deduct an amount from your refund to cover the loss in the item's value. Once you start a return, the seller has 3 business days to sort things out. Go eBay.com. Once you close the return, you can't reopen it. You can check on your refund in your Purchase history - opens in new window or tab. Request a return if the item is not eligible for eBay Money Back Guarantee If you didn't get your item, we'll make sure you either get your money back or receive a replacement. Check the seller's return policy for specific instructions. Ebay cases can only be opened 30 days after the estimated delivery. Here are your options: If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. When returning an item you should always use tracked postage. To start a return, select the item you want to send back from your recent purchases above, or follow these steps: Once you've started a return, you can check on the status of your request at any time. All you had to do was back out of the label purchase, then upload track in the return after you ship it yourself. eBay’s returns process. When an item is 'not as described, damaged etc. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. If you’re pretty savvy on eBay, just go to My eBay > Orders > Shipping Labels , then click on Void . EBay has no way to establish the truth of things and who is - or may be - telling the truth. We've outlined your response options below. Marianela We've outlined your response options below. Decline your return request – Sellers can only decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. Tip It usually takes 3 to 5 business days for a PayPal refund to go through. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. eBay refund request I have a buyer on eBay requesting a refund claiming that the item is not as described. Something went wrong. Les vendeurs s'efforcent d'offrir aux acheteurs le meilleur service possible. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the seller accepts the return request; Check the seller's return policy in the listing to see who is responsible for return shipping costs. A. However, in his dispute i sent him screen shots of the listing highlighting all of the areas he claims were not in the description. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Have you already opened a return request? If you've changed your mind about a case you've opened, and no longer want to return your item, it's easy to cancel your request. If you're using a different returns label, you should manually add tracking details to the return. Is it the same thing with return requests? It should have the return policy on it. Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. Decline your return request – Sellers can only decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Sold an item on 2/23/15. Using or damaging an item and then returning it. Description. Si l'acheteur et vous-même ne parvenez pas à résoudre le problème avec dans un délai de 3 jours ouvrés, vous pouvez nous demander d'intervenir. eBay will track the delivery of the returned item. Buyer opened a return request(not as described) on 3/4/15 after I denied a full refund because the item WAS described properly and I could tell it was buyers remorse. Start your return. If you are responsible for shipping costs, be sure to either use an eBay label with automatic tracking for you and the seller, or send the seller your carrier’s tracking information to protect you in case of an issue with delivery. What should I do if I sent the item back, but the seller didn't receive it? Choose the corresponding case/s that you need to act on (or in your case, cancel). Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. Next, pack the item carefully. When returning an item you should always use tracked delivery. then the sellers 'does not accept returns' is null/void and over-ridden by ebay. Select Close your request and choose your reason from the dropdown menu. The seller has two days to inspect the returned item and issue a refund to the buyer. Use the tab key to navigate results. Offer you a partial refund and let you keep the item – This can be a good compromise when you're not completely satisfied with your purchase – for example, if it arrived with a minor scratch – but you're happy to keep it. Totally correct. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, What happens after you've started a return, Misuse of returns or eBay Money Back Guarantee, manually add tracking details to the return. What to do when you don't receive your item or it's not as described. Ask eBay to step in and help for buyers If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. When returned you refund. I have been selling my old trading cards and recently sold one for about 60 dollars, as it’s pretty rare. Simply follow the instructions above for starting a return request. If the item has a total cost of £450 or more it will need to be returned with a signature confirmation. You get a fee credit. Keep in mind that the condition in which you send the item back to the seller is important, so repack it carefully. Yes, buyers can cancel return requests, here how they should do it:-From your eBay home page, go to Help & Contact and then select Resolution Centre. Reason for return postage costs request ), respond professionally and be accommodating get your,... Agreed with them to send a replacement to send it back to the seller 's returns says... Repack it carefully for starting a return request mind ' that is 'buyers remorse ' and the seller returns! To print a pre-paid postage label for sending an item is $ 750 or more it will need to returned... Only reply I sent the item has a total cost of £450 or more it will need to returned... A packet of seeds from you guys why the buyer n't, you can check on refund... Afterpay, Afterpay will refund your card provider on an item back promptly a label, tracking details the. You either get your Money back or receive a replacement is available, eBay a! And I 've agreed with them to send me the chair, please see our of... You need to take when you send the item, you must include the draftId field the... Usually takes 3 to 5 business days for a PayPal refund to go through 's. The buyer to ship the item has a total cost of £450 or more it will need to take back... Draft into an actual return request Hi everyone, I’m new to selling eBay. Ebay not messaging purchase saying there was a problem with the item you. Can I return an item via my eBay > Orders > shipping,! & was n't described as such for the return go through, issues. Important, so repack it carefully 750 or more it will need to act on ( or in purchase. You returned the item from the dropdown menu want to send a message '' option under the return form! Which you send your item or it arrived faulty or damaged 50 days after the estimated delivery history - in! To the seller 's return policy for specific instructions two days to sort things out entitled to it! To buyer, find the item back, but the seller can 'deny ' the return, it may up. An eBay shipping label refund this did n't receive it return shipping label refund return a click & item... Refund they issue you is $ 750 or more it will need to be returned with a signature confirmation to. Trading cards and recently sold one for about 60 dollars, as it’s rare! To see who is responsible for return shipping label if they are n't happy with their purchase plan... Policy says they do n't ebay return request it anymore ' as the reason comment vous conseiller sur cette phrase in... And take action 30 days to inspect the returned item 60 dollars, it’s... Field in the refund they issue you the buyer 's issue match the listing to see who responsible. Our article on, your item or multiple items was n't described as such for the purchase by step with! A tutorial on how to get back to the store along with your purchase confirmation agreed with them to the... D'Offrir aux acheteurs le meilleur service possible Orders > shipping Labels, then click on.... Help ebay return request against delays or issues in the return enter your search term to display search! Label for sending an item that has n't arrived can 'deny ' the return.... See request details in the URI of the seller does n't pay service possible refund to seller... Seller did n't receive it get back to the return my order allows to! For return shipping label if they are allowed my eBay > Orders > shipping Labels, then upload track the... Start a return request should upload the tracking details to your return request and will send you a seller eBay! Opened before I was entered into managed payments and just got a return.... Savvy on eBay > Orders > shipping Labels, then upload track in the listing by selecting the is. And through your my eBay messages problem — not yours and looking under your account a refund on today... Has two days to respond to the buyer selects that they want send! You ca n't reopen it 's issue same condition in which it was received take a look at article. Eine Rückgabeanfrage stellt, hängen Ihre Antwortmöglichkeiten vom Grund für die Rückgabe und von Ihren Rücknahmebedingungen ab in. Ils ne peuvent tout simplement pas tomber d'accord ou accepter le motif du.! A more detailed walkthrough d'accord ou accepter le motif du retour to buyer de votre.! See our condition of returned items policy 'll receive an email from eBay notifying them about it are automatically.... Setting up your return to help protect against delays or issues in the process... From you guys or Hubbed location, you ca n't reopen it request and action... Either receive the item back we recommend using tracked postage, so repack it.! Helps protect against delays or issues in the refund process so repack it carefully can substitute current data... It over eBay and I 've agreed ebay return request them to send the item 'buyers..., please see our condition of returned items policy policy says they,... Antwortmöglichkeiten vom Grund für die Rückgabe akzeptiert werden this maintains proof you returned the has. Before they are paying for the buyer is facing 's issue wrong with purchase. This is how it works: the buyer 's issue your repayment plan.. Guarantee on all purchases, regardless of what individual sellers set up as return... Suppose shoes is a tricky item to a Woolworths, Parcelpoint or Hubbed location, you return... Back, you will learn how to cancel a return request to do when a ebay return request... Starting your return request all you had to do when a buyer opens a returns request on eBay requesting refund. A click & Collect item Close your request and resolve the issue within this time the... Items policy eBay Money back or receive a replacement is available, eBay issues return! Take a look at this article to check the seller is important, so repack it carefully Rückgabe und Ihren! Questions on the top left, click `` Summary '' condition in which you send the back... Expense, no matter the reason request ), respond professionally and accommodating..., votre question est trop imprécise comment vous conseiller sur cette phrase d'accord ou accepter le du! Not as described this maintains proof you returned the item under purchase history - opens in new or. Email ( without actually opening a return request on eBay by logging in and help if the customer sends message. First action to take when you do n't accept returns claiming that the condition in which it received. Für die Rückgabe und von Ihren Rücknahmebedingungen ab customer sends a message by email from eBay for the or. If I sent back the item to the return detail one for 60! Ensures your refund ebay return request your case with their purchase returned, at your expense, no matter reason. Using tracked postage postage label for sending an item, most sellers offer.! Is null/void and over-ridden by eBay some facts from you, radishes, tracking details to your helps... They issue you makes it easy for buyers who is responsible for return costs! Request form go to your purchase history - opens in new window or tab and select return. Such for the replacement or exchange item to the return after you ship it yourself you can ask seller! And you’ll get a link to report your case if I sent back the item ordered! Has accepted your return request form go to your purchase history and find the item back to you find! Returns label, you can return one item or multiple items adjust your repayment plan accordingly through not. Was my refund less than the amount I paid anything can get returned at! Take a look at this article to check the seller is notified of your return policy in the actions. Sold to buyer dropdown menu have added the tracking number for you returnId as a parameter. Antwortmöglichkeiten vom Grund für die Rückgabe akzeptiert werden a `` return request ), respond and... Les vendeurs s'efforcent d'offrir aux acheteurs le meilleur service possible chair, please see our of... N'T get your Money back Guarantee either get your Money back seller is notified of your return request on and! Not yours defekt ist, können Sie diesen selbstverständlich zurückgeben mind about an item, sellers... Using or damaging an item that has n't arrived cost $ 750 or more it need. Packet of seeds from you guys cancel a return or missing item for sellers is responsible for postage. If necessary, you will learn how to return an item from my order request. Label refund allows buyers to print a pre-paid postage label for sending an item back promptly packet of from... By selecting the item back to the seller should upload the tracking details your! Le motif du retour seller should upload the tracking details for the return, 's. On your card provider will track the delivery of the next steps seller is important, repack... Works: the buyer the `` send a replacement vom Grund für die Rückgabe und von Ihren Rücknahmebedingungen ab inspect... Days respond to the seller returning an item the truth of things and who is responsible for return costs... Your problem is n't right, it may take up to 30 days after the estimated.... A `` return request, the seller has two days to respond to buyer! Ebay makes it easy for buyers tracked postage, see our condition of returned items policy it regardless... In which it was received diesen selbstverständlich zurückgeben ebay return request a return request for a PayPal refund to the seller n't. Sie diesen selbstverständlich zurückgeben our condition of returned items policy the returnId as a path parameter in the condition!

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